Refund policy

At Purewipe.forum, we believe that fashion is a personal expression of confidence, comfort, and individuality. Our mission is to provide customers with carefully selected women’s apparel that supports different lifestyles, occasions, and personal preferences.

We understand that shopping for clothing online may sometimes involve questions about sizing, style, color, material, or fit. This Return and Refund Policy explains the conditions and procedures for returns, exchanges, replacements, and refunds for purchases made through:

Website: https://www.purewipe.forum/

This policy is designed to create a clear and convenient experience for customers while maintaining fair standards for product quality and customer satisfaction.

Business Information

Jvg Revelation Church Word
232 W Manning Ave
Ottumwa, IA 52501
United States

Contact Person: TYLER HAROLD BUCKSON
Email: [email protected]

Iowa generally allows retailers to establish their own return policies as long as those policies are clearly disclosed to customers. Consumers are encouraged to review return terms before purchasing.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, the item must meet the following requirements:

  • The product must be unused and unworn;
  • Clothing must remain in original condition;
  • Original tags should remain attached when applicable;
  • The product must not have stains, odors, washing damage, or alterations;
  • All original packaging and included accessories must be returned;
  • Proof of purchase must be provided.

For health, hygiene, and resale reasons, clothing items that have been worn, washed, altered, or damaged after delivery may not qualify for return.

2. Apparel Return Standards

Because Purewipe.forum specializes in women’s clothing, we encourage customers to carefully review:

  • Product descriptions;
  • Size information;
  • Fabric details;
  • Color options;
  • Care instructions.

Customers should inspect items before wearing them.

Returns may be declined if products show:

  • Makeup stains;
  • Perfume or cosmetic odors;
  • Pet hair;
  • Washing marks;
  • Stretching from use;
  • Missing labels;
  • Damage caused by improper care.

Our goal is to ensure that every returned garment remains suitable for future customers.

3. Damaged, Defective, or Incorrect Orders

If your order arrives with an issue, please contact us promptly.

Examples include:

  • Damaged clothing;
  • Manufacturing defects;
  • Incorrect product received;
  • Missing items;
  • Items significantly different from the order description.

Please provide:

  • Order number;
  • Customer name;
  • Description of the problem;
  • Clear photographs of the product;
  • Packaging images if available.

After evaluation, Purewipe.forum may provide:

  • Replacement merchandise;
  • Refund;
  • Store credit;
  • Another reasonable solution.

4. Size and Fit Concerns

We understand that clothing fit can vary depending on personal preference, body shape, and garment design.

Customers should review available sizing information before ordering.

If an item does not fit as expected, customers may request a return if the item meets all eligibility requirements.

Return shipping costs for size-related or preference-based returns may be the customer’s responsibility.

5. Exchange Requests

Customers may request an exchange for:

  • Different sizes;
  • Different colors;
  • Alternative available products.

Exchange requests depend on:

  • Product availability;
  • Inventory status;
  • Return approval.

Customers should contact customer service before sending any exchange items.

6. Return Authorization Process

Before returning any merchandise, customers must contact Purewipe.forum.

Return requests should be sent to:

Email: [email protected]

Please include:

  • Order number;
  • Product name;
  • Reason for return;
  • Supporting photos if necessary.

Customers should wait for confirmation and instructions before shipping returned items.

7. Return Address

Approved returns should be shipped to:

Jvg Revelation Church Word
232 W Manning Ave
Ottumwa, IA 52501
United States

8. Refund Process

Once returned merchandise is received and inspected, approved refunds will be processed.

Refunds will generally be issued to the original payment method.

The time required for the refund to appear may depend on:

  • Payment provider;
  • Credit card company;
  • Banking institution;
  • Processing timelines.

9. Shipping Cost Refunds

Original shipping charges are generally non-refundable unless:

  • The wrong item was shipped;
  • The product arrived defective;
  • The issue resulted from an error by Purewipe.forum.

10. Order Cancellation

Customers may request order cancellation shortly after purchase.

Cancellation requests cannot always be guaranteed after:

  • Order processing begins;
  • Packaging begins;
  • Shipment preparation has started.

If cancellation is unavailable, customers may request a return after receiving the order.

11. Policy Changes

Purewipe.forum may update this Return and Refund Policy when necessary due to:

  • Business changes;
  • Product updates;
  • Customer service improvements;
  • Legal requirements.

The latest version published on the Website will apply to future purchases.